IT Department Technology Adoption Model: Ignore, Prevent, Tolerate, Allow Integrate
Which is kind of hard on IT departments IT departments face enormous challenges everyday. They are responsible for the SLA for the organisation’s technology and they are also the folks that get consistently bitten on the ass by all this “innovation”. We demand that they roll over all their technology on a two year cycle and bitch and moan when simple stuff like email and file-servers stop working for 15 minutes in the working month.
The challenge they face is that we ask for innovation but we demand stability. Its a lose, lose situation for the IT guy. No wonder they roll their eyes to heaven at each new cycle of the “new new thing” . In the past ten years they have had to absorb SaaS, cloud computing, Mac desktops (I mean WTF? Mac Desktops? in the Enterprise?), smart phones, Apps, Google Apps, CORBA, SOAP, REST, Service Buses, XML, MySQL, Open Source and Linux just to mention a few of the top line items.
And now, here comes Mobile Application Platforms. Chris Marsh of the Yankee Group has written a paper (with a little encouragement from us) about the challenges facing enterprises and organisations who are struggling to keep up with the explosive growth of Smart Phones and mobile apps. It turns out the most interesting Mobile Apps are those that connect customers and employees to the core back end systems that drive businesses forward internally. Its no accident that the top two technology priorities for companies are Cloud based services and mobile security.
So FeedHenry has been working on a Mobile Application Platform for over two years now and we have learnt a lot about how to keep the IT guy on side. We are used to dealing with IT departments that are bound by rigorous SLAs and we know how to mange the confluence of Innovation and Service.
In the past two years we have completely revamped our internal stack (moving from Rhino to Node.js for server side execution) moved hosting providers (from a local Irish provider to RackSpace) and deployed a HIPAA compliant Mobile Platform in the US. We did all this while launching services with customers like VMware, Dublin Airport Authority, O2, Aer Lingus, Diageo and PWC.
They key value proposition for FeedHenry has always been any mobile device connected to any cloud. The next big leap for us will be FeedHenry hosted on any cloud including your own private cloud, which an amazingly large number of our customers ask for despite the spectacular success of public cloud infrastructure.
So our gift to the beleaguered IT guy is the ability to run our cloud service in his own cloud or anywhere that he choses.
You can’t ignore or prevent mobile apps, you might as well integrate them…